Refund Policy

28-day money-back guarantee

We want you to feel confident about your subscription or your pass. If the course is not the right fit for you — whether you are not seeing what you hoped for or it simply is not what you were looking for — you can ask for a full refund of your first charge, or of your pass, within 28 calendar days of it, subject to the requirements in section 2.

You do not have to tell us why. The requirements are about which charge is covered and how many times the guarantee can be used, not about proving that you tried hard enough.

The 28 days run from the moment the payment was taken and confirmed by our payment provider, not from the day you started the course.

Important notice about automatic renewal

This notice is about subscriptions. A one-time pass does not renew: it is one payment, and there is no later charge for the notice to warn you about.

If you buy a subscription, what you pay today is a trial. It renews automatically until you cancel, and the renewal costs far more than the trial. The small charge you pay today buys a trial period and only that period; at the end of it we charge the full price automatically, using the same payment method, and we keep charging it on a repeating cycle. The trial charge, the trial length, the full price, the cycle and the number of charges a year are all in the table in section 4 of our Terms of Service.

Read the next paragraph before you rely on the guarantee above. The guarantee covers your first charge, which on a trial plan is the trial charge — not the full charge that follows it. The remedy that works on the full charge is cancelling before it is taken, which you can do yourself in two clicks, at any time, for no reason, from the moment you buy. Section 6 is how.

To avoid being charged, cancel at least 24 hours before your renewal date. If you cancel inside those last 24 hours, the payment for the next period is processed automatically and your cancellation takes effect at the end of the period that payment bought. Section 6 has the detail.

On a subscription, we email you three days before every charge, including the first, stating the exact amount, the exact date, and carrying a link that takes you straight to the cancellation confirmation for that plan.

Contents:

1. The guarantee
2. The requirements
3. How to ask, and how long it takes
4. What happens to your access
5. After the guarantee
6. Cancelling, and the 24-hour cutoff
7. One-time purchases
8. Price changes
9. If we end your access
10. Chargebacks
11. Your legal rights
12. Questions

1. The guarantee

If the course is not right for you, you can have your money back within 28 days of your first charge, subject to the requirements below.

That is the whole promise, and section 2 is the whole set of conditions on it.

2. The requirements

These are the conditions. There are three of them and they are the whole list — there is no clause elsewhere, in this document or in the Terms, that adds a fourth.

1. It applies to your first charge on the account. The guarantee covers the payment that started your subscription, or the one payment for your pass. Renewal charges are not covered by it; see section 5 for what happens with those. A pass has no renewal charges.
2. It runs for 28 days from that charge. Counted from the day the payment was taken, not from the day you started the course.
3. It can be used once per account. One guarantee, one refund.

That is all of it. You do not have to complete the course, or to have started the course, or to fill in a form explaining yourself, or to answer questions about what went wrong. There is no minimum number of lessons, no proof of effort, and no questionnaire.

3. How to ask, and how long it takes

In your account. Sign in, open your account, and choose Request a refund. The reason field there is optional and says so.

Or by email. Write to support@lessonsinpractice.com from the address on your account and say you want a refund. You do not need to give a reason there either.

We process refunds within three business days of the request.

After we process it, the money takes as long as your bank or card provider takes to show it — usually a few days, occasionally longer, and that part is genuinely not ours to speed up. If more than ten days have passed since we told you the refund was processed and you still cannot see it, email us and we will send you the payment reference to give your bank.

4. What happens to your access

Your access to the course ends when the refund is processed.

Your account itself stays, so you can come back later without starting over, and your progress is still there if you do.

5. After the guarantee

Once the 28 days are up, or once the guarantee has been used, we do not refund a term you have already been charged for. What you do instead is cancel — see section 6.

Two things we will always do regardless, and neither of them counts against the guarantee or uses it up:

• If we failed to send the renewal reminder. On a subscription, we email you three days before every charge, including the first. If a charge arrived without that email, tell us and we will refund it. That is our failure, not your oversight.
• If you were charged after your cancellation had taken effect. Tell us and we will refund it.

If something else has gone wrong, email us anyway. This policy is the floor, not the ceiling.

6. Cancelling, and the 24-hour cutoff

This section is about subscriptions. A pass is one payment that does not renew, so there is nothing to cancel.

Cancelling is not the same thing as a refund. It stops the next charge; it does not return one already taken.

Cancel at least 24 hours before your renewal date. If you cancel inside those last 24 hours, the payment for the next period is processed automatically, and your cancellation then takes effect at the end of the period that payment bought. Your renewal date is shown in your account, and we email you three days before every charge.

How to cancel:

1. Sign in, choose Cancel my plan in your account, and confirm; or
2. Follow the cancellation link in any renewal reminder email we send you, which opens that same confirmation for the plan the email was about; or
3. Email support@lessonsinpractice.com and ask us to cancel.

You can cancel at any time, from your own account, without contacting us and without giving a reason. There is no retention offer to decline, no waiting period and no phone call. The 24 hours is the only condition.

When you cancel, you keep access until the end of the period you have already paid for. We do not cut you off early.

7. One-time purchases

Passes. A pass is one payment for a fixed term of access, set out in section 7 of the Terms of Service. The guarantee covers it: you can ask for a full refund within 28 days of buying it, under the requirements in section 2. After a refund your access to what the pass covered ends, as section 4 describes.

Packs and bundles. The packs and bundles offered after checkout are one-time purchases. They do not renew and they do not create a second subscription.

They are covered by the same 28-day window, counted from the day you bought each one, and each is treated as its own purchase for the once-per-account limit in section 2.

Declining one has no effect on your course access, and buying one does not change anything about your subscription or its renewal.

8. Price changes

We may change our prices. A price change never applies to a term you have already paid for. If it applies to your renewals, we will tell you by email before the first charge at the new price, in time for you to cancel under section 6 if you would rather not pay it.

9. If we end your access

If we stop offering the course, or we end your subscription for a reason that is not your fault, we will refund the unused part of the term you have paid for. That is not the guarantee and does not use it up.

If you hold a pass and we close before it ends, you get a download of every lesson you have access to and a pro-rata refund for the years left.

If we end your access because you shared your account, redistributed the course material, attempted to break or overload the site, or charged back a payment rather than asking us for a refund, no refund is due. Section 11 of the Terms of Service sets out those grounds and our obligation to tell you by email which one we relied on.

10. Chargebacks

If you ask your bank to reverse a charge instead of asking us, the bank's process takes weeks and costs us a fee, and we may close the account while it runs.

Asking us is faster for you and cheaper for us, and section 3 has two ways to do it that take about a minute.

11. Your legal rights

This policy is in addition to whatever your local consumer law gives you. If that law gives you a longer period or a stronger right, it applies and this policy does not reduce it.

Nothing above limits a statutory cancellation or withdrawal right — including, if you are a consumer in the EEA or the United Kingdom, your right to withdraw from a distance contract within the statutory period.

12. Questions

Email support@lessonsinpractice.com and a person will answer. Refunds and cancellations do not need an email — both are in your account — but you are welcome to use one if you would rather.